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Who we can help with assistance

If you’re travelling with a disability, non-visible disability or reduced mobility, we're here to help.

Travellers we can assist

Depending on where you are travelling to, we can help you in different ways.

Who we can help with assistance

Wheelchair users

If you’re a wheelchair user, you’ll need to pre-book a wheelchair space and ramp assistance at least 24 hours before you travel.

To use one of these spaces, your wheelchair must:

  • Be no more than 700mm (70cm) wide
  • Be no more than 1200mm (120cm) long (including the footplate)
  • Weigh a maximum weight of 300kg* for a manual wheelchair (this includes the weight of the customer).

All of our wheelchair spaces are in Eurostar Premier, so you’ll enjoy extra space as well as a meal and drinks served during the journey, all for our fixed wheelchair user fare. You can also take a companion with you at a discounted rate. See our wheelchair and companion fares.

*Please note that at the German stations of Duisburg and Aachen, current ramp limitations restrict maximum permitted wheelchair weight (including the person using it) to 250kg.

Electric wheelchairs or mobility scooters

If you use an electric wheelchair or mobility scooter, you’ll need to pre-book a wheelchair space and ramp assistance at least 24 hours before you travel.

To use one of these spaces, your electric wheelchair or mobility scooter must:

  • Be no more than 700mm (70cm) wide
  • Be no more than 1200mm (120cm) long (including the footplate)
  • Weigh a maximum of 300kg* (including the weight of the customer)
  • Have an anti-tip device
  • Combustion engine-powered wheelchairs are not allowed on board.
  • Not be charged on board or in our stations

All of our wheelchair spaces are in Eurostar Premier, so you’ll enjoy extra space as well as a meal and drinks served during the journey, all for our fixed wheelchair user fare. You can also take a companion with you at a discounted rate. See our wheelchair and companion fares.

*Please note that at the German stations of Duisburg and Aachen, current ramp limitations restrict the maximum permitted wheelchair weight (including the person using it) to 250kg.

For safety reasons, you cannot charge your electric wheelchair or mobility scooter while on board our trains or at any of our stations. Please ensure your electric mobility aid has enough battery charge for your entire journey before you set off.

We also have a few restrictions when it comes to powered scooters. Some powered scooters are only meant for road use and cannot be used on our trains, so we ask customers to carefully check the dimensions to ensure their mobility scooter will fit on board. If a mobility scooter exceeds the above dimensions, we will not be able to accept it on board.

In addition, mobility scooters and wheelchairs powered by combustion engines are not allowed on board. Only battery-operated mobility scooters are permitted to travel.

Travelling with a companion

If you’re travelling with a companion to help you during your trip, they can benefit from our discounted companion fares. They’ll sit with you on the train.

If you’re travelling with children, get in touch using this contact form (select Assistance, then Travelling with children) and we’ll make sure you all sit together.

Related links

Wheelchair user on board Eurostar train illustration

 

Accessible travel hub

Everything you need to know about accessible travel when travelling with Eurostar.

Read more
Illustration of Eurostar platform

 

How to book accessible travel

Find out how to book accessible travel for your journey.

Read more
Illustration of the Eurostar station

 

How and where we can help

Find out what assistance we can provide and in which stations.

Read more